Shipping Methods:

At Ellen Ness Candle Co., we want to ensure a smooth and efficient shipping experience for all our customers within the United States. To achieve this, we utilize the services of both the United States Postal Service (USPS) and United Parcel Service (UPS) to ship your orders.

Processing Time:

Once you place an order with us, our team strives to process and prepare your package for shipment promptly. Our standard handling time for orders is 0 to 3 business days. During this time, we carefully pick and pack your items to ensure they reach you in perfect condition.

Please note that the processing time may vary based on factors such as order volume and product availability. Rest assured, we make every effort to process your orders as quickly as possible.

Shipping Methods and Delivery Time:

We offer the following shipping methods for deliveries within the United States:

USPS Standard Shipping: This shipping method typically takes 3 to 7 business days for delivery, depending on your location and USPS service availability.
UPS Ground Shipping: UPS Ground delivery usually takes 2 to 5 business days based on the destination.

Please note that the delivery timeframes mentioned above are estimates provided by USPS and UPS, and actual delivery times may vary depending on unforeseen circumstances, such as weather conditions or natural disasters.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status of your shipment and get real-time updates on its whereabouts.

Shipping Cost:

Shipping costs are calculated based on the weight of your order and your location. You can view the shipping cost during the checkout process before finalizing your purchase.

Shipping Restrictions:

We currently ship only within the United States. Unfortunately, we cannot fulfill international orders at this time.

Order Modifications:

If you need to make any changes to your order, such as shipping address updates or adding/removing items, please contact our customer support team at Ellennesscandleco@gmail.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping Delays:

While we strive to deliver your orders within the estimated timeframes, unforeseen circumstances or events beyond our control may lead to shipping delays. If you encounter any delays in receiving your package, we recommend tracking your shipment using the provided tracking number or reaching out to our customer support team for assistance.

Missing or Damaged Packages:

In the unlikely event that your package is lost or arrives damaged, please contact our customer support team immediately at Ellennesscandleco@gmail.com. We will work diligently to resolve the issue and ensure your satisfaction.

Thank you for choosing Ellen Ness Candle Co. for your candle needs. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are here to provide you with a delightful shopping experience.